The SoCaTel project

Around one-quarter of the European population will be aged 65 and over by the middle of this century. This great achievement in longevity has also brought about multiple challenges for European social welfare and financial systems. While access to long-term care (LTC) for older populations is one of the social benefits that Europe takes pride in, due to barriers, including digital, cultural, bureaucratic and geographic, access to these services is not optimal.

 

The SOCATEL project proposes an approach that will cater to the needs of the growing ageing populations in Europe by improving the accessibility, responsiveness, efficiency, transparency and transferability of social and care services.

 

We will develop a useful, transparent and easy-to-use platform following a quadruple-helix (QH) approach, in which service users, care professionals, researchers and innovators will collaborate throughout the process.

 

During the process we will know first-hand the needs of all the people involved and they can choose how to receive or give this services. They will have the control to define the outcome of the platform because they are part of the decision-making process.

Project Summary

Project Acronym
SoCaTel

Project title
A multi-stakeholder co-creation platform for better access to long-term care services

Starting date
01/12/2017

Duration in months
36

Call (part) identifier
H2020-SC6-CO-CREATION-2017

Topic
CO-CREATION-04-2017
Applied co-creation to deliver public services

Fixed EC Keywords
Social innovation, Public sector innovation, Open government

The SoCaTel project has received funding from the European Union’s Horizon 2020 Research and Innovation Programme, under Grant Agreement nº 769975.

During the co-creation process LTC users and professionals will have the control to decide the final outcome of the platform.

And what are the benefits?

The creation of an inclusive tool in order to make accessing and using LTC services easier for older adults and care professionals.

An improvement on the efficiency, transparency and responsiveness of the social services.

A solution to the lack of coordination between hospitals, social services and LTC professionals that has a direct impact on the end users of this services.

SOCATEL will launch an accessible service design generated through the collaborative co-creation process among service users and professionals. SOCATEL will focus on a needs-led care (bottom-up approach) rather than a service-led care (top-down approach), offering an integrated tool of care services, accessible for people with care needs and/or at risk of social exclusion. This will improve care service users’ satisfaction and be cost-effective, while simplifying the paperwork requirements and thereby reducing the bureaucratic burden on citizens and professionals.

Project partners

Universitat Rovira i Virgili – Coordinator

Spain

Stichting Fontys

Netherlands

Tampereen Yliopisto

Finland

Gal Ferenc Foiskola

Hungary

Trinity College Dublin

Ireland

Blau Advisors Strategic Partners SL

Spain

CY.R.I.C. Cyprus Research and Innovation Center LTD

Cyprus

Ajuntament de Vilanova i la Geltrú

Spain

Tampereen Kaupunki

Finland

Health Service Executive HSE

Ireland

Fundación ONCE

Spain

Ozwillo

France

Everis Spain SL

Spain

Team members

SoCaTel Coordinator
Blanca Deusdad

Senior Lecturer at Rovira i Virgili University

Marija Djurdjevic
SoCaTel project manager

Marija Djurdjevic

Postdoctoral researcher at Rovira i Virgili University

SoCaTel Technical Developer

Sergio Pérez

Rovira i Virgili University

Jasmin Uhlemann
SoCaTel predoctoral research fellow
Jasmin Uhlemann

Rovira i Virgili University

Pantelis Nicolaou
IT&SW Solutions Division Leader
Pantelis Nicolaou

CyRIC Cyprus Research & Innovation Center Ltd

Professor of Social Work & Social Policy

Virpi Timonen

Trinity College Dublin

Isabella Ricco
SoCaTel postdoctoral research fellow

Isabella Riccò

Rovira i Virgili University

SoCaTel Technical Manager
Domenec Puig

Full Professor at Rovira i Virgili University

Yvonne van Zaalen
Yvonne von Zaalen

Fontys

Lotte Oude Weernink
Lotte Oude Weernik

Fontys

Josep Maria Ranchal
Josep Maria Ranchal

Ajuntament de Vilanova i la Geltrú

Miguel Ángel Gómez Zotano
Miguel Ángel Gómez Zotano

Everis

Jari Stenvall
Jari Stenhall

University of Tampere

Tony Kinder
Visiting Professor
Tony Kinder

University of Tampere

Ilpo Laitinen
Senior Researcher
Ilpo Laitinen

University of Tampere

Anniina Tirronen
SoCaTel Project Leader within City of Tampere
Annina Tirronen

City of Tampere

Mari Lahtinen
SoCaTel Project Leader within City of Tampere
Mari Lahtinen

Development Manager at City of Tampere

Leena-Kaisa Nikkarinen
SoCaTel Project Planning Officer
Leena-Kaisa Nikkarinen

City of Tampere

Kirsi Nurmio
Planning Officer and Specialist in Participating
Kirsi Nurmio

City of Tampere

Johanna Sola
Planning Officer in the Development Team of the Social and Health Services
Johanna Sola

City of Tampere

Contact