The SoCaTel project

The project comprises of three main stages, fully incorporating the QH approach:


1. The design and creation of a digital co-creation platform via a set of co-creation workshop and relying on off-the-shelf open source components, as well as newly created ones;

2. Co-creation of public services within the realm of long-term care services, involving hackathons with innovators, and using face-to-face co-creation methodologies as well as the digital SoCaTel co-creation platform, with the aim of developing a new technology more adapted to citizens’ needs;

3. Service publishing and impact assessment on the open source platform, supported by extensive change management activities.


Key deliverables
Each of our pilot sites will involve a co-creation phase and a later service deployment phase in which the co-created service will be deployed in a real-life environment. SoCaTel will deliver:
1. An Open Source co-creation platform adapted to the needs and preferences of key stakeholders involved in long-term care,

2. A set of improved long-term care services co- created following the QH approach and using SoCaTel platform, and

3. A set of best practices and methodologies to promote and support the transferability, scalability and replicability of SoCaTel’s outcomes, while maintaining its core values.

4. To ensure its long lasting impact, SoCaTel will also create and release a MOOC (Massive Open Online Course) to be used by higher education institutes training the next generation of social care professionals and policy makers.


SoCaTel’s service deployment platform will be an open source and fully configurable platform, allowing different actors – including public administration – to design and deliver new services.