SoCaTel

Working as a team for a transparent and easy-to-use platform

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Co-creating for a better life

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Improving long-term care services

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Co-creating for a better life

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The SoCaTel project

Project Summary

Around one-quarter of the European population will be aged 65 and over by the middle of this century. This great achievement in longevity has also brought about multiple challenges for European social welfare and financial systems. While access to long-term care (LTC) for older populations is one of the social benefits that Europe takes pride in, due to barriers, including digital, cultural, bureaucratic and geographic, access to these services is not optimal.

The SOCATEL project proposes an approach that will cater to the needs of the growing ageing populations in Europe by improving the accessibility, responsiveness, efficiency, transparency and transferability of social and care services.

We will develop a useful, transparent and easy-to-use platform following a quadruple-helix (QH) approach, in which service users, care professionals, researchers and innovators will collaborate throughout the process.

During the process we will know first-hand the needs of all the people involved and they can choose how to receive or give this services. They will have the control to define the outcome of the platform because they are part of the decision-making process.

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Project Acronym
SoCaTel

Project title
A multi-stakeholder co-creation platform for better access to long-term care services

Starting date
01/12/2017

Duration in months
36

Call (part) identifier
H2020-SC6-CO-CREATION-2017

Topic
CO-CREATION-04-2017
Applied co-creation to deliver public services

Fixed EC Keywords
Social innovation, Public sector innovation, Open government

The SoCaTel project has received funding from the European Union’s Horizon 2020 Research and Innovation Programme, under Grant Agreement nº 769975.

Project Summary

Project Acronym
SoCaTel

Project title
A multi-stakeholder co-creation platform for better access to long-term care services

Starting date
01/12/2017

Duration in months
36

Call (part) identifier
H2020-SC6-CO-CREATION-2017

Topic
CO-CREATION-04-2017
Applied co-creation to deliver public services

Fixed EC Keywords
Social innovation, Public sector innovation, Open government

The SoCaTel project has received funding from the European Union’s Horizon 2020 Research and Innovation Programme, under Grant Agreement nº 769975.

Watch the video and know more about the project

During the co-creation process LTC users and professionals will have the control to decide the final outcome of the platform.

And what are the benefits?

The creation of an inclusive tool in order to make accessing and using LTC services easier for older adults and care professionals.

An improvement on the efficiency, transparency and responsiveness of the social services.

A solution to the lack of coordination between hospitals, social services and LTC professionals that has a direct impact on the end users of this services.

SOCATEL will launch an accessible service design generated through the collaborative co-creation process among service users and professionals. SOCATEL will focus on a needs-led care (bottom-up approach) rather than a service-led care (top-down approach), offering an integrated tool of care services, accessible for people with care needs and/or at risk of social exclusion. This will improve care service users’ satisfaction and be cost-effective, while simplifying the paperwork requirements and thereby reducing the bureaucratic burden on citizens and professionals.